Privacy and Cookies Policy

This policy describes how Glowips collects, uses, and protects the personal data of customers and visitors in accordance with the GDPR (EU Regulation 2016/679).

1. Data Controller

Zeneeti – Nieuwelaan 121, 1853 Grimbergen, Belgium
Company registration number (BCE): 2.369.060.989 – VAT BE 1019.238.584
Email: contact.glowips@gmail.com

2. Data Collected

Identification data: last name, first name, address, email, phone number (if provided)
Payment data (via secure service providers)
Browsing data (cookies, IP address, pages visited)

3. Purposes

The data is used to:

process and ship orders
provide customer service
manage billing and comply with legal obligations
improve the user experience and for statistical purposes

4. Recipients

Data may be shared with:

Shopify Inc. (hosting provider and e-commerce platform)
payment service providers (PayPal, Stripe, etc.)
carriers (delivery services)

5. Data Retention

Orders: 10 years (Belgian accounting obligations)
Marketing data: until unsubscribe
Cookies: variable duration (see below)

6. User Rights

You have the right to access, rectify, erase, object to, restrict, and request portability of your data.
To exercise your rights: contact.glowips@gmail.com

7. Cookies

The website uses cookies:

Essential: necessary for the operation of the website (Shopify, cart, payment)
Analytics: audience measurement (Shopify Analytics, Google Analytics)
Marketing: advertising tracking (e.g. Facebook Pixel, if enabled)

During your first visit, a banner allows you to accept or refuse non-essential cookies. You can change your preferences through your browser settings.